In response to the national call for high-quality development of culture and tourism, and to thoroughly implement the "Service Quality Enhancement Year" activity deployment of Hubei Communications Investment Dabie Mountain Company, and to fully safeguard the "golden brand" of a national 5A-level tourist attraction, Guifeng Mountain Scenic Area carried out a 10-day "Service Quality Enhancement" all-staff training from July 7th to 16th. All the staff members of the scenic area were enthusiastically engaged. Through the system's "recharging", they achieved learning to promote work, injecting strong impetus into the upgrading of the scenic area's service quality.
This training closely revolves around the actual operation of the scenic area, covers all job requirements, and carefully designs a diversified and practical course system. The content not only covers core business modules such as service etiquette norms, professional first aid skills, official document writing standards, and new media promotion strategies, but also particularly integrates military training, focusing on tempering the team's willpower and collaborative spirit.
During the training process, the participating employees demonstrated a high level of enthusiasm for learning and an enterprising spirit. Whether it was theoretical study or practical sessions, everyone was fully engaged and actively participated. Under the guidance of the instructor, through vivid case analysis, lively interactive discussions and immersive simulation exercises, the employees deeply grasped the key points of knowledge and actively shared their service experiences. This strong atmosphere of "mutual growth through teaching and learning and unity of knowledge and action" has effectively promoted the internalization and absorption of knowledge and skills, laying a solid foundation for the subsequent application of what has been learned.
After ten days of concentrated refinement, the training achieved fruitful results. Employees have reported that they have not only systematically mastered a number of practical skills, but also achieved significant improvements in service concepts, emergency response, teamwork and professional qualities. Everyone deeply realizes that every standardized service and every warm detail are indispensable cornerstones for polishing the "5A brand".
The improvement of service quality has no end. Taking this training as a brand-new starting point, Guifeng Mountain Scenic Area will continue to benchmark against the standards of a national 5A-level tourist attraction, strive for excellence in service quality management, and be innovative in service models. It is committed to transforming the training outcomes into high-quality, efficient and heartwarming experiences that tourists can feel and understand, and will work hard to forge a well-trained, professional and standardized, and warm-hearted service team. Welcome guests from all over the world and let the "golden brand" of Guifeng Mountain shine even more brightly!
