In order to thoroughly implement the work requirements of Dabee Mountain Company on improving the quality of tourism services and promoting the high-quality development of the cultural tourism industry, continue to consolidate the effectiveness of all staff marketing work, and effectively improve the comprehensive competitiveness and brand influence of Guifeng Mountain Scenic spot, on the evening of January 15, Guifeng Mountain Scenic Spot carefully organized and carried out service skills improvement training activities.
The training is rich and comprehensive, covering many business skills such as photography skills, short video shooting skills, welcome gesture teaching and winter safety protection. The training forms are flexible and diverse, especially in the welcome gesture teaching, through the combination of on-site demonstration and interactive teaching, professional skills and practical experience are vividly and intuitively taught to employees.
This year, Guifeng Mountain Scenic spot ushered in the first year of being honored as a 5A scenic spot, which is of great significance. Adhering to the concept of enhancing tourists' experience from a subtle point of view, the scenic spot takes welcome gestures as an important entry point to improve service quality. All the staff will pass on the most sincere greetings to the tourists with standardized, enthusiastic and highly infectious welcome gestures, and show the new spirit of the scenic spot in an all-round way.
The person in charge of the scenic spot put forward clear requirements for all employees in the training: on the one hand, it is necessary to strengthen the marketing awareness of all employees, so that each employee deeply realizes that he is not only a service provider, but also a communication ambassador of the image of the scenic spot, and needs to actively show the characteristics and charm of the scenic spot to tourists, and contribute to the promotion of the scenic spot; On the other hand, it is necessary to enhance the awareness of service, further standardize and implement the welcome gesture, invest in the service work with full enthusiasm, and meet the brand-new starting point of 5A scenic spot with a new attitude.
Through this training, the staff's own skills and professional quality have been significantly improved, laying a solid foundation for the improvement of the service quality of the scenic spot, and effectively promoting the cause of the scenic spot to a new height. At the same time, it also allows each employee of the scenic spot to meet every tourist in the best state and the best service quality, and provides better travel experience for tourists who come to Guifeng Mountain Scenic spot.
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